How a Multinational Manufacturer Automated 80% of Customer Support with AI Agents

A leading multinational manufacturer partnered with Huicast to deploy a multi-agent e-commerce solution.

The Challenge: The company's customer support team was overwhelmed with repetitive inquiries about shipping timelines, product dimensions, and installation guidance — all across multiple languages and time zones.

• Real-time order tracking via Shopify API
• Product dimension lookup from their catalog
• Installation guidance in multiple languages
• Seamless escalation to human agents for complex cases

The Outcome: 80% of routine inquiries are now fully automated, reducing response times from hours to seconds. The board chairman commended the project.